FAQ

FAQ

If your question isn't here, email hello@3amstudio.us — real-human reply, usually within a day.

Shipping

Where do you ship from?

A US warehouse. Most orders process in 1–3 business days, then ship standard 8–15 days to your door. Most orders land closer to 10 days end-to-end.

Is shipping free?

Free US shipping on orders $35+. Below that, a flat $8.75 ships fee applies. (A 2-pack or 3-pack of the Galaxy Projector clears the threshold automatically.)

Do you ship internationally?

Not yet — we're US-only for now. International expansion is on the roadmap once domestic ops are dialed in.

Can I get tracking?

Yes — you'll get a tracking number by email as soon as your order ships from the warehouse. If you don't see it, check spam, then email us.

Returns & Warranty

What's the return policy?

60 days, any reason. We cover return shipping. Item should be in resalable condition (we get that the box might look "opened by a curious human" — that's fine, just not destroyed).

How do I start a return?

Email hello@3amstudio.us with your order number. We'll email a prepaid return label within a day.

What if it arrives broken?

Email us within 48 hours with a photo and we'll ship a replacement immediately — no return required for damaged items. Warranty covers manufacturing defects for 1 year.

Payment

What payment methods do you accept?

All major credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Shop Pay, Klarna, Afterpay. Pay in 4 with Shop Pay/Klarna/Afterpay at checkout.

Is checkout secure?

Yes — we use Shopify checkout, which is PCI-compliant and SSL-encrypted. We never see or store your card details.

The Products

Do projectors work in bright rooms?

Not really. Like any projector, daylight washes out the cast. Dim the room or wait until evening — that's when these are striking.

Can I leave my projector on overnight?

Yes — the LEDs are low-heat. Pair with a smart plug if you want auto-off. Most projectors also have a built-in mode that's quieter visually (Moon mode on the Galaxy Projector, for example).

Is there a warranty?

1 year against manufacturing defects on all products. If something stops working, email us with the order number and we'll replace it.